We offer a wide range of Services to businesses, and individuals, including background screening and identity verification. For example, we offer:
Depending on the Service you use, we may collect different information about you, and additional privacy terms, notices, and/or disclosures may apply to your use of those Services. This Policy does not cover data collected by or through third-party websites or services or any information collected in any way other than through the Services.
Please read this Policy carefully and contact us if you have any questions about our privacy practices or your Personal Information choices. It is important that you check back often for updates to this Policy. If we materially change this Policy, we will notify you in accordance with applicable laws, by placing a notice on the relevant Services and/or contact you using other methods such as email.
This Policy was last updated on May 11, 2018.
Authenticating.com is committed to the responsible handling and protection of your Personal Information.
“Personal Information” means any information relating to an identified or identifiable natural person – i.e., a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
We collect, use, disclose, transfer, and store Personal Information when needed to provide our Services, for our operational and business purposes, and as otherwise described in this Policy. We want to be clear about our privacy practices so that you can make informed choices about the use of your information, and we encourage you to contact us at any time with questions or concerns.
The types of Personal Information We Collect:
We collect Personal Information from you in many ways. For example, if you purchase or use our Services, request information, register for an event, or request customer support, we may ask you to provide information such as your name, address, phone number, government-issued identification number, email address, user name and password, and information about your device. Not all of the Personal Information Authenticating.com holds about you will always come directly from you. It may, for example, come from your employer, other organizations to which you belong, or a professional service provider such as your tax or accounting professional or attorney, or another company/website, if they use our Services. We also collect Personal Information from third parties such as our partners, service providers, and publicly available websites, to offer Services we think may be of interest and to help us maintain data accuracy and provide and enhance the Services.
In addition, our servers, logs, and other technologies automatically collect certain information to help us administer, protect, and improve our Services; analyze usage; and improve users’ experience. We share Personal Information with others only as described in this Policy, or when we believe that the law permits or requires it.
Services for Business Customers
We may collect Personal Information from you in order to provide Services to our business customers. For example, if you are the subject of a background check, or if a business customer requests that you verify your identity with us, we may collect some identifying information about you in order to provide those Services.
Collection from Third Party Sources
If you authorize us to create a background report about you, we'll collect public records and other information from third-party sources to assemble the report. We may also verify information you provide us against authoritative government databases or information providers. If you are a business customer, we may also use data providers like Salesforce, HubSpot, and LinkedIn to supplement the information you provide to us.
Occasionally, we may collect and process what may be considered Sensitive Personal Information. “Sensitive Personal Information” is a subset of Personal Information and is generally defined as any information related to racial/ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, other medical information including biometric and genetic data, or sexual life or preferences. In some instances, Sensitive Personal Information may also include criminal allegations or convictions, precise geolocation information, financial and bank account numbers, or unique identifiers such as government-issued social security numbers, driver’s license, and passport numbers.
For example, if you purchase something from us or subscribe to our Services, we will collect payment information, such as financial or bank card information, and other information necessary for us to process the transaction. If your service professional uses our Services, we will collect and process financial and tax information. Some of our Services will ask you to share your precise geolocation so we can customize your experience and increase the accuracy of the Service. We may also collect information such as a government-issued identification number. Information that is considered sensitive under applicable law will be handled in accordance with such laws.
Biometric Identity Verification
Biometric identity verification is performed using facial recognition, namely, by comparing two or more captured images of faces. For example, we may compare the face on a government-issued photo ID against a "selfie" that you capture and send to us. The biometric identifiers used to perform this comparison are derived from the photographs that you submit. After performing the comparison, the biometric identifiers are destroyed within a reasonable time, although the underlying photographic images may be retained indefinitely. We may also re-analyze the photographic images to confirm the results of an initial identity verification, and the resulting re-created biometric identifiers will similarly be destroyed within 24 hours after re-analysis. Because biometric identifiers are derived from these photographic images for the initial purpose of identity verification and fraud prevention, you agree that we may use this biometric information for up to 3 years after you submit it to us.
You acknowledge and agree that:
We may automatically fail your identity verification, or ask you to provide supplemental identity documents if we detect anomalies or suspicious activity during the provision of the Services, even if you correctly pass other portions of the verification process.
How we use Personal Information:
We process personal information for these Service- and business-related purposes:
When we share Personal Information:
Authenticating.com shares or discloses Personal Information when necessary to provide Services or conduct our business operations as described below. When we share Personal Information, we do so in accordance with data privacy and security laws. We may occasionally share non-personal, anonymized, and statistical data with third parties. Below are the parties with whom we may share your Personal Information and why.
You acknowledge that, due to the nature of the Services, we will need to share your Personal Information with third parties for the purpose of confirming its authenticity. Those third parties may include consumer data bureaus, government agencies, financial institutions, mobile network operators, and other vendors that provide access into these systems. If a third-party business partner (someone who requires you to provide an identity before accessing their services) has directed you to Authenticating.com to verify your information, you agree that we may share verification results with that party.
Where we store and process Personal Information.
The Services are controlled and operated from within the United States. We make no representation that the Services are appropriate or available for use outside the United States, or that access to and use of the Services in accordance with this Policy complies with the laws of your jurisdiction. Those who choose to access the Platform from outside the United States do so on their own will and are fully responsible for compliance with applicable laws.
How we secure Personal Information.
Authenticating.com takes data security seriously, and we use various technologies and procedures to protect your Personal Information. Our information security policies and procedures are closely aligned with widely accepted standards and are reviewed regularly and updated to meet our business needs, changes in technology, and regulatory requirements.
How long we keep Personal Information.
Authenticating.com implements policies and rules relating to the retention of Personal Information. We retain Personal Information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, Authenticating.com takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need Personal Information, we securely delete or destroy it.
Your right to access and correct your Personal Information.
We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your Personal Information.
Please contact us with any requests related to your Personal Information.
What is a cookie?
A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.
Types of cookies and why we use them.
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.
Other tracking technologies.
Interest-based advertising (IBA) allows us to deliver targeted advertising to users of our Services. IBA works by showing you advertisements that are based on the type of content you access or read. For example, as you browse our Services, one of the cookies placed on your device may be an advertising cookie so we can better understand what sort of pages or content you are interested in. The information collected about your device enables us to group you with other devices that have shown similar interests. We can then display advertising to categories of users that is based on common interests.
Opting out of IBA.
If you want to opt out of receiving interest-based advertising, it does not mean that you will no longer receive advertising when you are using our Services. It just means that we will not use information collected about you for IBA and that any advertising you see will not be customized or relevant to you. You can exercise your online advertising choices at http://optout.aboutads.info or by clicking the AdChoices icon in an ad and following the instructions. You may also opt out of receiving interest-based ads from many sites through the Network Advertising Initiative's (NAI) Opt Out Tool (http://www.networkadvertising.org/choices). If you delete cookies, use a different device, or change web browsers, you may need to opt out again.
Advertising on mobile devices.
Mobile devices have an identifier that gives companies the ability to serve targeted ads to a specific mobile device. In many cases, you can turn off mobile device ad tracking or you can reset the advertising identifier at any time within your mobile device privacy settings. Another tool you can use to control advertising on your mobile device is the AppChoices App: http://youradchoices.com/appchoices. You may also choose to turn off location tracking on your mobile device. If you turn off ad tracking or location tracking, we will no longer use information collected from your device’s advertising identifier for the purposes of advertising. You may still see the same number of ads but they may be less relevant because they will not be based on your interests.
Some browsers transmit Do Not Track (DNT) signals to websites. Due to the lack of a common interpretation of DNT signals throughout the industry, Authenticating.com does not currently alter, change, or respond to DNT requests or signals from these browsers. We will continue to monitor industry activity in this area and reassess our DNT practices as necessary.
Some of the Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. Additionally, you may choose to use your own social networking logins from, for example, Facebook or LinkedIn®, to log into some of our Services. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your Personal Information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on the Services.
Our Services may contain links to and may be used by you in conjunction with third-party apps, services, tools, and websites that are not affiliated with, controlled, or managed by us. Examples include Facebook, LinkedIn, Twitter® and other third-party apps like voice software and readers. The privacy practices of these third parties will be governed by the parties’ own Privacy Policies. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to these third-party services.
Authenticating.com provides information solutions for professionals, and our Services are generally not aimed at children. If, however, we collect and use information about children, such as to develop an educational resource, we will comply with industry guidelines and applicable laws.
We understand that you may have questions or concerns about this Policy or our privacy practices or may wish to file a complaint. Please feel free to contact us in one of the following ways:
Address: 730 Arizona Avenue, 302
Santa Monica, CA 90401
Attention: Data Protection Officer
To update your account information or email marketing preferences, or for technical support or other help with your Services, please visit the applicable email preference center or use the “Contact Us” option for the relevant Service.